How to view page Messages in the Social App
Customers expect quick replies when they reach out with questions or concerns, so it is important for any business to stay responsive. With Network Solutions Social App, you can easily view page messages from your connected Facebook or Instagram accounts and reply to customers from one place. This makes it faster to check new messages, review conversation details, and send responses that help keep your customers satisfied.
Viewing and responding to page Messages
To view and respond to page messages, follow the steps below.
- Log in to your account via https://www.networksolutions.com/my-account/login.
- Click Social from the left navigation menu.
- If you have multiple domains, select which of the domains from the list you want to manage, then click View Social to proceed.
- Navigate to Messages to access and manage all your page messages.
- Select a message from the list to view and display its details, as well as manage responses.
Note: Any unread messages will show up with a bold font in that left-hand column so that they are easier to find. - Write your reply, then click Send.
- Facebook and Instagram have automated responses. If you want to change this, log in to your Meta Business Suite account. For instructions, follow the steps on how to turn instant replies to Page messages on or off.
- Additionally, the messages feature is currently only for Facebook accounts.
- You can use the Filters icon to easily find messages you’re looking for.
- To highlight a message that needs attention, tap the Flag icon so that you can easily find it and return to it at any time.
Related articles
- How to connect your X (Twitter) account to the Social App
- How to connect your Facebook account to the Social App
- How to connect your LinkedIn account to the Social App
- How to connect your Instagram to the Social App
- How to manage your social accounts the easy way using the Social App
- How to manage page Reviews in the Social App
- How to create and manage posts in the Social App
Review
The Network Solutions Social App makes it easy for businesses to stay responsive because it allows you to view page messages from Facebook and Instagram in one place. It helps you check new conversations quickly, see message details, and reply without switching between apps. This simple setup makes communication faster and helps keep customers satisfied since you can manage everything from your dashboard with only a few clicks.