Not Receiving Email Messages? Common Causes and Solutions
If you're not receiving email messages, there are several issues that could be the cause. Whether you've recently transferred your domain to Network Solutions®, registered a new domain, or are managing an existing mailbox, factors like incomplete setup, exceeded storage, expired services, or account suspension can all impact your email delivery.
This guide outlines the most frequent causes of missing emails and walks you through practical solutions—so you can restore your inbox functionality quickly and avoid missing important communications.
If yes, it will take approximately 12-36 hours for the domain name information to propagate to servers worldwide. Once that process is complete, you can access your email messages.
If not, any email messages sent to you will not be recognized by the Network Solutions® servers or your mailbox. To complete the setup, please see How to Create and Manage an Email Mailbox for instructions.
Email messages sent to your mailbox will bounce back to the sender. You must confirm if you've exceeded your allocation. Once you have confirmed that you are, in fact, over your mailbox storage allocation, there are two ways to resolve this:
- Sort emails by size to identify those with large attachments, as they consume the most storage, and delete any that are no longer needed to quickly free up space. Perform a bulk deletion of remaining unnecessary emails, then empty the Trash folder to permanently remove them and finalize the cleanup process.
- If you frequently reach your mailbox storage limit, consider upgrading your email plan with us to increase your storage allocation. This option provides a more permanent solution for managing a higher volume of emails.
If yes, you may have received email messages, but they are being redirected according to filter conditions. To confirm this, please check out the articles linked below:
- Cloud Mail- How to Filter Spam Emails in Cloud Mail.
- Microsoft Hosted Exchange- How to Get Started with Microsoft Hosted Exchange? (click the Spam Filter Setup link)
If the instructions in the articles listed above do not apply to you, check out the article How to Adjust Spam or Junk Mail Filters in Email Clients.
If yes, your services may have expired. To confirm this, follow these steps:
- Log in to Account Manager.
- On your homepage, scroll down and check under Action Required if your domain has expired.
- If the domain name or mailbox has expired, click on Renew.
- You will then be taken to the Renewal Center to renew your services.
If yes, it is possible that payment for your mailbox is past due. To confirm this, follow these steps:
- Log in to Account Manager.
- You will see an Important Account Information alert if you have expired services or services scheduled to expire within the next 30 days.
- Click the Renew link to see the list of services that have expired or are scheduled to expire within the next 30 days.
- You will then be taken to the Renewal Center to renew your services.
Review
If you're not receiving email messages, several common issues may be the cause. It could be due to a recent domain transfer or registration that needs up to 36 hours to take effect, an incomplete mailbox setup, full storage, active email filters, expired services, or a suspended account due to missed payments. Reviewing these areas can help restore your email functionality quickly. If the problem continues, contact support for further help.