How Do I Make a Payment to Renew My Services?
Overview
This article has steps on how you can manually renew services that have expired and make a payment through the Account Manager.
Note: When a domain expires, you may be given up to a 30-day grace period to recover it. In addition to a renewal fee, a reinstatement fee will be applied to retrieve your domain. For more information, see What are the Renewal Timelines and Fees?
Select the option you need to view the instructions:
How Do I Renew My Services?
Note: If you have been designated as a Technical User of an account, it means you can only renew a product or service of that account. Below is an example.
Please follow the steps provided below to renew your services:
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Log in to the Account Manager.
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Click on Renewal Center.
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Check the box next to the product you want to renew.
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Click Renew Now.
Note: You can also renew your services by clicking on Domain Names instead of Renewal Center. Check the box next to the product you want to renew. Then, click Renew and select Renew Now.
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You will then be brought to your shopping cart. Select the Service Term desired, then Secure Checkout.
Note: If you have been designated as a Technical User of the account, you cannot renew using the payment methods saved on the account. You will only have the option to enter your credit card information (this information will not be saved in the account). If you need to update the payment information in the account, please reach out to the primary contact on file.
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Select your payment method and provide the requested information.
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Read the Terms that apply, and click Place Your Order.
What are the Payment Methods Accepted?
Listed below are the accepted payment methods for Network Solutions customers:
- We accept all major Credit cards. (AMEX, Visa, MC, and Discover)
- PayPal is only accepted if it was listed as a wallet item before the feature was disabled.
- Checks are accepted via postal mail only, and this could take 6 to 8 weeks to process. If your services are due to renew sooner than 6-8 weeks, renew via credit card to avoid service interruption.
Note: Checks are only accepted for renewals and not for new purchases. Checks can take up to 6-8 weeks to process.
How Do I Switch My Payment Method?
Note: If you are designated as a Technical User of the account, this means you cannot add, edit, or delete payment methods within the account. If you need to update the payment information in the account, please reach out to the primary contact on file.
Switching Payment Method for a Single Product
To switch your payment method for a single product/service, follow these steps:
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Log in to the Account Manager.
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Click on Renewal Center.
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Check the box of the Product/Service you desire to update. Then, click Switch Payment.
You will see a list of credit cards set on your account.
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Select the desired payment method for the product/service chosen. Then, click Switch.
You have successfully updated your payment method!
Note: The Manage Payment Method link, as shown in the image below, allows you to add, edit, or delete payment methods in your account using your desktop. Clicking the link will redirect you to the billing center.
Switching Payment Method for Multiple Products with the Same Account and Same Payment Method
If you want to update multiple products with the same account and same payment method, follow these steps:
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Select the products/services you want to update by checking the box. Then, click Switch Payment.
A drop-down will show the products selected to make changes on.
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Select the desired payment method for the products/services chosen. Then, click Switch.
Switching Payment Method for Multiple Products with the Same Account but Different Payment Methods
If you want to update multiple products with the same account but different payment methods, follow these steps:
1. Select the products/services you want to update by checking the box. Then, click Switch Payment.
A drop-down will show the products selected to make changes on. However, the primary payment method will be highlighted instead of the existing payment method.
2. Select the desired payment method for the products/services chosen. Then, click Switch.
Switching Payment Method for Multiple Products with Different Accounts and Different Payment Methods
If you want to update multiple products with different accounts and different payment methods, a warning will pop-up telling you to update one account at a time.
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Click Continue.
You will then see the payment methods for the products/services selected for <Account Name 1>. -
Select a new payment method. Then, click Continue.
Next, you will see the payment methods for the products/services selected for <Account Name 2> -
Select a new payment method. Then, click Switch.
How Do I Use Filters?
If you have multiple services or products, you can use the filters button to show the list of products/services with the same status.
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Log in to the Account Manager.
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Click on Renewal Center.
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Click on the Filters button.
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Scroll down to see the different Filters you can use.
Note: By clicking the filter button, you will be able to categorize your products according to Expiration Date, Auto-Renew Status, Payment Method, and Account Name. You will then see the count/results of the number of products/services you have under a specific category or under the categories you’ve selected. Below is an example.
