Knowledge Base

Cloud Mail DNS Settings

Importance of Cloud Mail DNS Settings

Important: This article applies to customers with Cloud Mail only. If you do not have Cloud Mail, visit What Are My Email DNS Settings? to get your email DNS settings. To determine your email version, see How Do I Determine My Email Platform.

If another provider hosts your domain and you are using Network Solutions's Cloud Email, you need to configure your domain's DNS to start receiving emails. DNS records like MX, CNAME, SPF, and SRV are essential for guiding mail servers in precisely and securely delivering messages.

Properly configuring DNS records is important to ensure secure and dependable email delivery, as incorrect configuration can negatively impact deliverability. When sending emails, the recipient's mail server might check to verify that you are a legitimate sender and that the email is not spam.

How to Set Up Cloud Mail DNS Settings

To configure your domain's DNS, please follow the path outlined below:

Important: The most critical DNS entries are the MX records. That is what enables your email to be delivered to you. All CNAME, SPF, and SRV records are optional. If configuring mail clients, point to "*.hostingplatform.com" values directly.

Log in to the control panel for your domain DNS host.
- If you do not know where your domain is hosted, go to https://who.is/.
  Note:
  - If you are hosted with us, please see "How Do I Manage DNS and Advanced DNS Records?" for instructions on where you can set up your DNS records.
  - If another provider hosts your domain, please refer to your hosting provider's Help Center or contact them for instructions on how to add or update your DNS records.

Set the DNS entries to the values below. To prevent email delivery complications, make sure that no other MX record entries exist.

For Cloud Mail purchased from Network Solutions before and after June 13, 2025

MX Records

Domain	Priority	Host
domain.ext	10	mx001.netsol.xion.oxcs.net
domain.ext	10	mx002.netsol.xion.oxcs.net
domain.ext	10	mx003.netsol.xion.oxcs.net
domain.ext	10	mx004.netsol.xion.oxcs.net

CNAME Records

Alias	Host Name
imap	imap.domain.ext.netsolmail.net
mail	mail.domain.ext.netsolmail.net
pop	pop.domain.ext.netsolmail.net
smtp	smtp.domain.ext.netsolmail.net
autodiscover	autodiscover.hostingplatform.com

SPF Record

Host	Text (sending IP addresses)
@ (None)	v=spf1 include:spf.cloudus.oxcs.net ~all

Note:

If you have a hosting package or website that has a Contact Form, please use the SPF record below instead:

v=spf1 include:spf.registeredsite.com include:spf.cloudus.oxcs.net ~all
You can only have one SPF record. Having more than one SPF record will break your email.

SRV Record

Service.Proto.Name	Priority	Weight	Port	Target
_autodiscover._tcp.domain.ext	10	10	443	autodiscover.hostingplatform.com

For Cloud Mail purchased from Web.com before June 13, 2025

MX Records

Domain	Priority	Host
domain.ext	10	mx001.webcom.xion.oxcs.net
domain.ext	10	mx002.webcom.xion.oxcs.net
domain.ext	10	mx003.webcom.xion.oxcs.net
domain.ext	10	mx004.webcom.xion.oxcs.net

CNAME Records

Alias	Host Name
imap	imap.domain.ext.webcommail.net
mail	mail.domain.ext.webcommail.net
pop	pop.domain.ext.webcommail.net
smtp	smtp.domain.ext.webcommail.net
autodiscover	autodiscover.hostingplatform.com

SPF Record

Host	Text (sending IP addresses)
@ (None)	v=spf1 include:spf.cloudus.oxcs.net ~all

Note:

If you have a hosting package or website that has a Contact Form, please use the SPF record below instead:

v=spf1 include:spf.registeredsite.com include:spf.cloudus.oxcs.net ~all
You can only have one SPF record. Having more than one SPF record will break your email.

SRV Record

Service.Proto.Name	Priority	Weight	Port	Target
_autodiscover._tcp.domain.ext	10	10	443	autodiscover.hostingplatform.com

For Cloud Mail purchased from Register.com before July 25, 2025

MX Records

Domain	Priority	Host
domain.ext	10	mx001.register.xion.oxcs.net
domain.ext	10	mx002.register.xion.oxcs.net
domain.ext	10	mx003.register.xion.oxcs.net
domain.ext	10	mx004.register.xion.oxcs.net

CNAME Records

Alias	Host Name
imap	imap.domain.ext.registermail.net
MAIL	mail.domain.ext.registermail.net
POP	pop.domain.ext.registermail.net
SMTP	smtp.domain.ext.registermail.net
autodiscover	autodiscover.hostingplatform.com

SPF Record

Host	Text (sending IP addresses)
@ (None)	v=spf1 include:spf.cloudus.oxcs.net ~all

Note:

If you have a hosting package or website that has a Contact Form, please use the SPF record below instead:

v=spf1 include:spf.registeredsite.com include:spf.cloudus.oxcs.net ~all
You can only have one SPF record. Having more than one SPF record will break your email.

SRV Record

Service.Proto.Name	Priority	Weight	Port	Target
_autodiscover._tcp.domain.ext	10	10	443	autodiscover.hostingplatform.com

Once you have entered these records, save your changes. New settings will take 24 – 48 hours to update.

To access your webmail:

Mail Configured: Visit mail.<yourdomain.extension>
Mail Not Configured: Access webmail here

Ports to use:

IMAP - 993
POP3 - 995

Cloud Mail DNS Settings Not Working

To troubleshoot Cloud Mail DNS issues, please see How to Troubleshoot DNS Problems.

Review

Configure your domain's DNS settings correctly to ensure that emails are delivered properly. Properly configuring DNS records ensures a secure and dependable email delivery, as incorrect configuration can negatively impact deliverability. Keep in mind that MX records are particularly important for email delivery, and it is recommended to have only one SPF record to avoid any issues. It is also important to note that any DNS changes made may take up to 24-48 hours to update.

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