How to Troubleshoot Account Manager Login Issues
Why Can’t I Login to My Account?
Having access to your Account Manager is important as this allows you to have full control over your Network Solutions services. If you are having issues logging in to your account, below are the possible reasons and the steps on how to troubleshoot your Account Manager login issues.
In this article, we will discuss
- Cookie Browser Issues
- Incorrect Credentials
- Verification Code Issues
- IP Blocked
- Fraud Suspension
- OFAC (Office of Foreign Assets Control)
- Review
Cookie Browser Issues
Cookies are usually required for websites with logins, changeable themes, and other complex website features. Most login-required websites would not function effectively without the necessary cookies; thus, you will need to check that cookies are enabled on your browsers. To know more about fixing browser cookies, please check Fix Login Issues with Browser Cookies.
Incorrect Credentials
One of the common reasons for login errors is incorrect login credentials. Double-check and make sure that you have the correct account user ID and password. Check if Caps Lock is enabled by accident. Now, if you are unsure or unable to check if you have the right credentials, we suggest you reset your password or retrieve your account user ID. If your email address is no longer valid or you cannot access it to receive password reset links, you must submit a formal request.
Verification Code Issues
With Network Solutions, a 2-step verification option is available for our customers. With 2-step verification enabled, you will be asked to enter a unique code sent via the trusted phone number you nominated on your account every time you access your account. This code confirms that only authorized people have access to the account. You are only allowed to attempt 5 times; if not, you will be given other options to verify and access your account. For more information, please visit How to Log in with 2-step Verification.
IP Blocked
You have up to 5 attempts to enter your password within 5 minutes. If you fail a 5th time within 5 minutes, the account will be locked for 24 hours. An option to reset the password will appear. Once the password is reset, the restriction will be removed.
Fraud Suspension
Violation of our Terms of Service could result in your account being suspended. If you want to resolve this issue, please contact us for more information.
OFAC (Office of Foreign Assets Control)
This is a U.S. Federal Law stating that we cannot do business with anyone in Cuba (CU), Iran (IR), North Korea (KP), Syria (SY), Crimea, Sudan (SD), or with those who are Specially Designated Nationals (SDNs). If you want to resolve this issue, please contact us.
Review
If you are having trouble logging into your Network Solutions Account Manager, you will need to determine the cause to regain access quickly. The reasons provided above on how to troubleshoot account login issues, like clearing cookies, checking your login credentials are correct, and making sure that you are aware of and updated on any potential account suspension, improve the security of your account and give a better user experience.