How to Troubleshoot Account Manager Login Issues
Why Can’t I Login to My Account?
Troubleshoot account manager login issues if you are unable to access your Network Solutions account. Common login issues include forgotten passwords, locked accounts, username recovery problems, two-step verification failures, and authentication errors. This guide provides step-by-step solutions to reset your password, unlock your account, recover your username, and resolve error messages such as "incorrect password" or "account locked," allowing you to regain access quickly.
In this article, we will discuss
Cookie Browser Issues
Cookies are typically required for websites that use logins, offer customizable themes, and feature other advanced website functionalities. Most login-required websites would not function effectively without the necessary cookies; therefore, you will need to check that cookies are enabled in your browser. To learn more about fixing browser cookies, please check Fix Login Issues with Browser Cookies.
- Open your browser (Chrome, Safari, Firefox, Edge) on your device.
- Go to Settings or Preferences, then find Privacy and Security.
- Enable cookies by selecting "Allow All Cookies" or a similar option; avoid blocking all or third-party cookies in regular browsing.
- Clear your browser cache and cookies to remove any corrupt data.
- Restart your browser and try logging in again.
- For Safari, ensure JavaScript is enabled in Preferences under the Security tab.
- If issues persist, try logging in using a different network or contact your Internet service provider.
Following these steps usually resolves browser login issues smoothly!
Incorrect Credentials
One of the common reasons for login errors is incorrect login credentials. Double-check that you have the correct account user ID and password. Check if Caps Lock is accidentally enabled. Suppose you are unsure or unable to verify that you have the correct credentials. In that case, we recommend resetting your password or retrieve your account user ID. Suppose your email address is no longer valid, or you are unable to access it to receive password reset links. In that case, you must submit a formal request.
Incorrect Password
- Go to https://www.networksolutions.com/my-account/login.
- Enter your User ID, then click Next. If you forgot your User ID, use the "Forgot User ID?" link on recovery.
- Click the "Forgot Password" link.
- Re-enter your User ID, complete the "I'm not a robot" CAPTCHA, then click Next.
- If you have a Trusted Phone Number set up, choose to receive a verification code via SMS, enter the code, and submit it. If not, check your email for the password reset link (also check your spam/junk folder.)
- Follow the link or enter the verification code to access the password reset page.
- Enter and confirm your new password, then click 'Submit' to complete the change.
You’ll then have successfully reset your Account Manager password. If your account is locked due to multiple failed attempts, please contact support via the chat icon on the Network Solutions site for assistance.
Incorrect User ID
- Go to https://www.networksolutions.com/my-account/login.
- Click on the "Forgot User ID?" link to the login page.
- Enter the email address associated with your account, complete the CAPTCHA, and click Next. If you forgot your email, click "Forgot Email?" and search by your domain name.
- Check your email inbox for instructions to recover your User ID. If you don’t see the message, be sure to check your spam or junk folder.
- If you don't receive the email, you can resend it from the same page.
This will help you regain access to your User ID, allowing you to log in smoothly again.
Verification Code Issues
With Network Solutions, a 2-step verification option is available for our customers. With 2-step verification enabled, you will be asked to enter a unique code sent via the trusted phone number you nominated on your account every time you access your account. This code confirms that only authorized people have access to the account. You are only allowed to attempt 5 times; if not, you will be given other options to verify and access your account. For more information, please visit How to Log in with 2-step Verification.
- When prompted for the verification code, select the option to use your Recovery Key if you have it. Enter the recovery key and click Authenticate.
- If you don't have your recovery key, choose to send the code to your recovery email and enter that code when you receive it.
- Alternatively, you can choose to send the code to your trusted phone number and enter the verification code received via text message.
- If you exceed 5 attempts or the recovery key is invalid, your account may be locked, and you’ll see a message advising you to contact customer support.
- For secure access, ensure you’re entering the code promptly, as codes expire quickly.
- If none of this works, please contact Network Solutions support for more help.
Following these steps should help you regain access safely and securely. We're here to support you every step of the way!
IP Blocked
You have up to 5 attempts to enter your password within 5 minutes. If you fail a 5th time within 5 minutes, the account will be locked for 24 hours. An option to reset the password will appear. Once the password is reset, the restriction will be removed.
Fraud Suspension
Violation of our Terms of Service could result in your account being suspended. If you want to resolve this issue, please contact us for more information.
OFAC (Office of Foreign Assets Control)
This is a U.S. Federal Law stating that we cannot do business with anyone in Cuba (CU), Iran (IR), North Korea (KP), Syria (SY), Crimea, Sudan (SD), or with those who are Specially Designated Nationals (SDNs). If you want to resolve this issue, please contact us.
FAQ Section: Account Login Issues
Q: Why does my login keep failing even though I'm sure I have the right password?
A: This is usually caused by a few common issues. First, double-check that Caps Lock isn't accidentally enabled—many login failures happen in this way. If you've tried multiple times and still can't get in, your account may be temporarily locked for security reasons. Wait 15-30 minutes before trying again. Use the password reset option if the problem persists when logging in to create a new password and regain access to your account.
Q: I'm not getting the two-factor authentication code—what should I do?
A: Check your trash or junk folder if you're using email authentication and you have enabled two-factor authentication (2FA) but have not received your verification code. For SMS codes, verify that your phone number is correct and that you have a stable network connection. If you're completely locked out and can't receive codes through either method, contact Network Solutions support for account recovery options.
Q: The login page won't load or keeps showing errors—how do I fix this?
A: This is frequently the result of browser problems. Refresh the page after attempting to clear the cache and cookies in your browser. If that fails, attempt to access the page in a different browser or in incognito mode. Sometimes the login procedure is casued by browser extensions or ad blockers; try disabling those as well. For additional help, contact Network Solutions support if the page still won't load after completing these steps.
Review
Determine the cause of the login issue and take appropriate action to resolve it in order to get back into your Network Solutions account. You may need to change your two-step verification settings, lift suspension, double-check your login information, or clear the cache on your browser. Following these steps not only helps you regain access faster but also keeps your account more secure. By tackling common issues like forgotten passwords, locked accounts, or authentication errors, you can prevent future login troubles and ensure a smoother experience overall.