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 How to manage Custom contact lists in the Customers App
Categories: Marketing Services, E-Commerce

How to manage Custom contact lists in the Customers App

Organizing your clients is essential for business growth because it allows you to respond quickly to their specific needs with the right message at the right time. By using the tools to create Custom contact lists, you can easily group your audience based on their unique interests, which makes your communication more personal and effective. This guide walks you through the simple process of building and managing these targeted groups so you can focus on strengthening the relationships that matter most to your success.

Important:
In addition to Custom Lists, the Customers App includes two other list types:
  • System Lists: Pre-configured, non-editable lists provided by the system, generated automatically based on contact behavior (e.g., engagement or activity).
  • Automated Lists: These are created by using a filter to automatically add contacts to the list. Please see the article Manage automated contact lists in the Customers App.

In this article, we will discuss:

How to add a Custom list

Follow the steps below on how to add a Custom list.

  1. Log in to your account via https://www.networksolutions.com/my-account/login.
  2. Click Customers from the left navigation menu.
    Customers App Menu
  3. If you have multiple domains, select which of the domains from the list you want to manage, then click View Customers to proceed.

    View Customers
     
  4. Navigate to Lists, then click + Create List.

    Customers lists tab
     
  5. Select Custom and tap Continue to proceed.
    Custom contact lists
     
  6. Create a List Name, then click Create & Continue.
    Create custom list name
     
  7. Select your contacts by clicking on the checkbox, then tap Add Contacts to display them successfully in your contact list.
    Add contacts button
Note: If you do not click the checkbox to immediately assign contacts to your list, you can still assign contacts to your Custom list later. For instructions on adding a contact to your Custom list, please see How to add contacts to your Custom list.

 

How to edit a Custom list

  1. Select a Custom list, click on the vertical ellipses, then select Edit List Name.

    Edit list name option
     
  2. Enter your new List Name and click Save & Close.
    Enter list name

 

How to add contacts to your Custom list

  1. Select a Custom list, click on the vertical ellipses, then select Add Contacts.

    Add contacts option
     
  2. Choose one or more contacts that you want to add, then click Add Contacts to complete the process.
    Selected contacts
     
    Note: You can use the magnifying glass icon to search by email or name.

 

How to remove contacts from the list

  1. Select a Custom list, click on the vertical ellipses, then select Remove Contacts.

    Remove contacts option
     
  2. Choose the name and email address by clicking on the checkbox, then tap Remove afterward.

    Remove list button
     
  3. Click Yes, Remove All to successfully remove the contacts from the list.
    Remove all button

 

How to delete a Custom list

  1. Select a Custom list, click on the vertical ellipses, then select Delete List.

    Delete list option
     
  2. Click Yes, Delete List to remove the contact list.
    Delete list button

 

Review

You can now take control of your outreach by mastering the simple tools used to build and manage Custom contact lists. This approach allows you to create unique groups for different audiences and maintain them easily by adding or removing contacts to keep your records straight. Organizing your data this way ensures that every interaction is personal and relevant, which allows you to respond faster to opportunities and support the continued growth of your business.

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