Knowledge Base

How to download a backup site file in Xcitium Backup

Backups help protect your website from data loss, errors, or unexpected issues. Understanding how to download a backup site file in Xcitium Backup allows you to recover important data quickly and confidently. Whether you need to restore files after accidental deletion, system failure, or data loss, this guide provides clear instructions to help you download a backup site file and restore your backup with ease.

Note: This article applies only to Xcitium and CodeGuard customers who renewed on or after May 15, 2026. The Xcitium Backup service becomes available in the account seven days before your renewal date. Early renewals prior to the seven-day timeframe will not be processed. Still using CodeGuard? See CodeGuard setup: How to get started to learn more.

In this article, we will discuss:

Downloading a backup site file

To download a backup site file, follow the steps outlined below.

  1. Log in to your account via https://www.networksolutions.com/my-account/login.
  2. Click Security from the left navigation menu.
    security-menu
  3. Go to Website Backups, then tap Manage for the website that you would like to request to restore a backup site file.

    website backups product manage
     
  4. Tap Manage in the Manage Xcitium section to proceed.

    manage xcitium button
     
  5. Click Manage Backup to proceed.

    xcitium manage backup
     
  6. In the File Backup Summary section, click View Backup History.

    file backup summary view backup history
     
  7. Check the backup Status to ensure it is Complete.

    backup history complete status
     
  8. Select the backup Date you want to download, then go to Options to continue.

    backup history options
     
  9. In the Restore Request field, downloading a backup includes:

    download a backup site file
     
    1. Download entire backup: Downloads the full backup. Tap Confirm to begin the process.

      download entire backup confirm
       
    2. Download selected files from backup: Manually select specific files and folders from a backup to download. After selecting this option, follow the steps below:
       
      • Choose the files and folders you want to download, then click Continue.

        download selected files
         
      • Confirm your selection and acknowledge that any existing files will be overwritten. Tap Download to complete the request. 

        selected files download button
         
    3. Download database files: Downloads the entire database file. Tap Confirm to begin the process.

      download database files confirm
       
  10. After the backup file has been completely downloaded, go to the Download column, then click List to check the downloaded file.

    download column list

 

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Learning how to download a backup site file in Xcitium Backup involves accessing the backup portal, locating the correct device or backup set, selecting the files or folders that need to be recovered, and starting the download process. By understanding how to download a backup site file in Xcitium Backup, you can retrieve important data securely and efficiently during accidental deletion, system issues, or data loss. This process helps keep protected files accessible when needed, supports faster recovery, and contributes to stronger data availability and business continuity.

 

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