How to Manage Contact Form Emails
A contact form on your online store is an essential connection between the site and your customer, providing a direct channel of communication for questions, comments, and other purposes. However, handling the volume of emails these forms create may be difficult, frequently resulting in busy inboxes and missed communication opportunities. This article provides a thorough guide on managing contact form emails to ensure that every message is correct and nothing gets lost.
Check out eCommerce: Create and Manage Contact Forms to learn more.
In this article, we will discuss:
Viewing Contact Form Submissions
Follow the steps below to view and respond to product feedback through contact forms.
- Log in to your Account Manager via https://www.networksolutions.com/my-account/login.
- On your Account Manager home page, click Website on the left menu. The eCommerce packages will appear.
- If you have multiple eCommerce products, click LAUNCH next to the product you would like to update.
- The eCommerce Builder will pop up once you launch the package you want to update.
- If you have multiple eCommerce products, click LAUNCH next to the product you would like to update.
- On the left side of the Builder, click the drop-down arrow beside the Network Solutions logo and click Website Dashboard or Customers.
- On the left navigation menu, select Customers.
- From the drop-down menu, select Contact Form Inbox. This is where you can view the messages that were submitted by your website visitors. Respond to them and convert contact form inquiries into sales leads.
Managing Contact Form Submissions
After accessing the Contact Form Inbox, you will be redirected to the Form Inbox page. On this page, you will find the Summary and the Individual tabs. This is where you can effectively communicate with your site visitors and possibly close deals faster with effective communication via contact forms. Select from the options below to view each tab.
In the Summary tab, you will find a list of submissions on your Website and perfrom the following actions:
- Bulk Action drop-down – Select a submission by ticking the checkbox beside it. You can also select multiple submissions. You can flag or unflag submissions in bulk. Select FLAG to flag messages for follow-up or UNFLAG to unflag them.
- Submission Time – This shows the date and time when someone submitted the form.
- Flagged – The page displays whether a specific submission is flagged. A green check mark appears if it is flagged.
- Template – Shows which specific contact form was used and submitted by your site visitor.
- Email – The visitor's email address is shown when submitting the contact form.
- Actions – Click on the vertical ellipsis to show the View Response, Flag, and Remove options.
Note: When clicking on the View Response option, you will be redirected to the Individual tab, where you can view more details on this submission.
- UNFLAGGED/FLAGGED drop-down – Click this drop-down button to select if you want to flag or unflag this submission.
- CONTACT DETAILS – View the contact details of the person who submitted the submission.
- EMAIL – Respond by emailing the one who submitted the submission. Alternatively, you can use the RESPOND TO MESSAGE button on the lower-left side of the page.
Review
Learn the challenge of managing contact form emails effectively. We all know a website's contact form is crucial for customer communication, but keeping up with a high volume of inquiries can be overwhelming.
Here, you'll discover a step-by-step approach to ensure every message gets the attention it deserves. Learn how to:
- View Contact Form Submissions: We'll walk you through accessing your contact form inbox using your web hosting account.
- Manage Contact Form Submissions: Once you've accessed your inbox, you'll discover how to manage inquiries efficiently using the Summary and Individual tabs. It will include bulk actions, prioritizing messages, viewing contact details, and responding to emails.
Following these steps will transform your contact form into a powerful tool for nurturing leads and closing deals faster.