Frequently Asked Questions

A paid email service will provide a unique email address that is created just for you and is linked to your domain name. Your unique or "personal" email address will help build your brand, make it more memorable, and enhance your credibility.

The emailboxes that come with the nsWebAddress Extra and nsWebAddress Premier packages offer the same features as nsMail but with less storage, a smaller attachment size and fewer aliases---500 MB storage, 10 MB attachments and 1 alias per mailbox, respectively.

It's easy. The first step is choosing your domain name. Once you've registered your name you can use it as your email address with either nsMail™ or nsMail™ Pro. After purchasing the email solution that's best for you, set up your emailboxes using your domain name.

No. Having your domain registered with Network Solutions is not required. If you plan to use a domain that is not registered with Network Solutions simply enter the domain name when you are prompted to do so during set-up. If you plan to use a domain name registered with Network Solutions simply select the domain name from the list that will be presented to you.

There's basic Webmail for access on any Internet connection. Plus, mobile webmail comes standard with nsMail™ so you can access and manage your mail from your Web-enabled cell phone or PDA. When remotely accessing email, basic functionality includes reading, search for and deleting emails, composing, sending and forwarding messages, as well as saving drafts.

If you want professional features like shared calendars, contacts, documents and tasks, choose nsMail™ Pro. It offers the most comprehensive integrated communication solution to help improve the effectiveness of your business communication. And, it's available company wide and around the clock — no matter where employees are located.

Upgrading to nsMail™ Pro is easy. Simply choose the account you wish to upgrade in Account Manager and we do the rest! Your email remains in place and your addresses, calendar and contacts will migrate automatically. You should be ready to start using your new email within minutes.

Note: If you purchased nsMail™ prior to February 27, 2009 you will notice that nsMail™ Pro uses a new interface that does not support Photo Album, Guest Access, Discussion Forums, Internet Bookmark Manager, Instant Messenger, File Storage or MessageGuard®. If you currently use File Storage be sure to download your files before upgrading. If you currently use Photo Album, be sure to download your photo files before upgrading. If you currently use MessageGuard you can continue to send secure messages through your Outlook® interface.

Yes. Use the POP3 feature to manage your email service with commonly-used email programs like Microsoft Outlook®, Outlook® Express, Eudora®, Netscape®, and others. Our nsMail service allows you to view, send and manage your email through Outlook® and other popular email clients. If you want to take advantage of a fully-functioning Outlook® experience, such as shared calendars, contacts and more, you should choose nsMail Pro.

As a small business owner you wear many hats. Email aliases help keep you organized by allowing you to set up different email addresses for special events or product lines, such as contact@janesbagels.com or sales@janesbagels.com. The emails sent to the alias will be delivered to the email address that you designate, allowing you to manage your communication all in one place.

No, a few restrictions apply. Due to sometimes overuse of extremely common names the following emailbox names can not be assigned to nsMail emailboxes: anyone, administrator, admin, nobody, user, postmaster, anonymous.