Manage your online presence faster and smarter with Network Solutions Agentic AI 

Modern business demands more than just management; it requires speed and confidence to stay ahead of every challenge. To bridge that gap, we are rolling out Network Solutions Agentic AI—a smart in-app assistant built to accelerate your digital journey from buying, managing, and making the best use of your domains and hosting, to helping you build your website and grow your online presence. 

Always accessible via a persistent side drawer, this AI agent provides instant product guidance and troubleshooting instructions to help you manage your online identity and presence with convenience. Simply type in your query to receive precise, real-time support when you need it.

As Bonita Langle, Senior Product Manager for Network Solutions, explains: “Network Solutions AI brings immediate help into the product experience itself—so customers can move from question to action faster, with more confidence and fewer handoffs.” 

She adds, “The clearest beneficiary is the small business owner or solopreneur who needs quick help without technical fluency. It is especially valuable for people who know the outcome they want, but not the product name, menu path, or technical language to get there. It’s a way to support customers ‘who just need to get on with their business’ without taking away advanced capabilities from power users.” 

What is the Network Solutions Agentic AI? 

Our agentic AI is not just another chatbot. Instead of providing a programmed answer, it performs the “next step” beyond answering your question. It understands your context through the page and product area where you’re working, so it anticipates the intent, gathers the information you need, and processes the required actions for you.  

Way better than a “smarter chatbot,” this Network Solutions AI helps you move from intent to outcome.  

To access the Network Solutions AI, simply log in to your account and check the small Network Solutions logo on the lower right to open the chat box. 

On the chatbox, you interact with Network Solutions by writing down your queries, and the agentic AI returns actionable responses.  

How does it help customers? 

Beyond answering questions, Network Solutions Agentic AI helps you complete tasks across the Network Solutions ecosystem, including domains, DNS, email, hosting, WordPress, and SSL. 

Key capabilities 

Network Solutions AI empowers users by turning complex configurations into simple conversations. By integrating intelligence directly into the interface, the assistant actively guides customers through every stage of their online journey—from initial domain registration to advanced account management. 

 In its full version, Network Solutions AI enables you to: 

• Get instant solutions: Delivers real-time answers and step-by-step guidance across all Network Solutions products, including DNS, hosting, and WordPress 
• Resolve issues fast: Troubleshoots common technical hurdles using clear, actionable instructions 
• Drive discovery and sales: Recommends the right products, compares options, and guides you from initial interest to a final purchase 
• Secure domains on the spot: Searches and purchases new domains directly within the chat interface 
• Route your product inquiries faster: Connects you to live agents efficiently when you need help with buying domains, hosting, security products, etc. 
• Monitor account details: Pulls up-to-date information on subscriptions, active products, and past invoices instantly 
• Execute account tasks: Completes secure workflows like updating contact information, verifying account users, and managing auto-renew settings 
• Accelerate navigation: Eliminates searching by using “take me to” commands that route users to the exact page they need 
• Bridge to human support: Transitions the conversation to a live specialist for technical or billing support without losing any chat history or context 

This is an evolving project, and not all of these capabilities are available today. Our goal is to continue empowering all of our customers, no matter their technical know-how, to confidently manage their online presence.

How it solves the challenges of building an online presence 

Network Solutions AI is about reducing customer effort, because you don’t want to spend too much time searching for answers or figuring out what to do next. It helps you troubleshoot, manage your account, discover the right products, and connect to a human expert when you need it—without restarting the conversation. 

It is meant to reduce friction by bringing in the right help at the right time: 

• Eliminate navigation friction: It relieves you of the burden to “know what you don’t know” by surfacing the right tools automatically. 
• Bridge technical gaps: Customers rarely ask for an SSL certificate by name; they simply want to remove an “insecure” warning. Network Solutions AI bridges this gap by anticipating your intended actions and providing correct recommendations to complete your goal. 
• Reduce support dependency: The AI agent speeds up routine tasks by helping you check subscriptions, upcoming charges, owned products, and auto-renew settings. This faster, more intuitive format reduces the need for traditional support while putting control back into your hands. 

Network Solutions AI transforms your user experience from a manual search into a guided journey. By removing the friction points, Network solutions empower you to manage your digital assets with greater speed and fewer technical hurdles, turning complex management tasks into seamless, intuitive actions.  

When is Network Solutions AI available? 

Phased rollout starts in March 2026, with controlled traffic and iterative improvements based on customer usage and feedback. This approach helps us refine the experience and ensure the AI agent continues to deliver meaningful, real-world value to customers like you with real-world needs. More capabilities will be regularly added as we continue to iterate on the feature.

Build your online future with AI 

Managing your online presence should feel less like a challenge and more like progress. With Network Solutions AI, you will have an intelligent, in-app support that is always on and immediately embedded in your workflow. It helps you discover the right solutions and move forward with greater speed and confidence.  

Already a customer? Log in to your Network Solutions account now to access the AI agent right in your dashboard.  

No account yet? Get started by registering your domain with us and experience a smarter way to manage your online presence with AI.