Frequently Asked Questions

Do you offer a guarantee?
Our ecommerce solutions come with a 30 day money back guarantee. If for any reason our online store software does not fit your needs you will get back both the first month and the set-up fee. It is truly risk-free.
What kind of customer service do you offer?
Our ecommerce consultants are here to answer your questions. In addition to FREE phone support, you can contact our consultants via email or live chat.
Can I build my new Ecommerce site while my other website is still live?
Yes! When you purchase one of our ecommerce solutions you will get a standard 3rd level domain to use while you are building your new website. When you are ready to begin hosting your new online store, you simply change your DNS settings to point your existing domain name to your new site.
Can I use my own domain name?
Absolutely! Simply point your domain directly to your new Network Solutions Ecommerce. You do not need to use a subdomain or any other temporary domain name placeholder.
How will potential shoppers find my online store?
Every day millions of people are searching on the Internet for the things you are selling. We can help get your product listings into the top results of search engines like Google® and Yahoo®. Using Search Engine Optimization, our experts will make changes to your website and create links from other quality websites to make it more attractive to search engines.

As an added bonus, you'll get two great online marketing offers to start promoting your online store: $50 off the set up fee for nsMarketing™ services, and a 60 day free trial of email marketing with Constant Contact®.
Can I use accounting software packages?
Yes! The Premium package is fully integrated with QuickBooks® financial and point of sale (POS) software.
What is a merchant account?
A merchant account is a special agreement with a bank that allows you to accept credit card payments. If you want to sell online, you will need to provide your shoppers with payment options that will make them feel comfortable about their transactions. Credit card transactions are the most popular method of online payment and the best way to process credit card payments online is to have your own merchant account.
How can Network Solutions® help me secure a merchant account?
Finding the right merchant account for your business can be challenging as many banks will not offer merchant accounts to small businesses. As a small business merchant account provider, Network Solutions® can help you secure a merchant account for your business that enables you to accept credit card payments online. We have established relationships with a number of banks and financial institutions, and we offer our own processing system to validate credit card transactions.
Are there any system requirements?
To access your Ecommerce control panel, you must have Internet access and use a JavaScript enabled browser. The newest version of Internet Explorer, Firefox, Safari or Chrome are recommended.