Frequently Asked Questions

Do you offer a guarantee?

Our e-commerce solutions come with a 30 day money back guarantee. If for any reason our online store software does not fit your needs you will get back both the first month and the set-up fee. It is truly risk-free.

What kind of customer service do you offer?

Simply the best! Our customer support has received the J.D. Powers and Associates seal of satisfaction; our reps are here to answer your questions 24/7; and our e-commerce support services are always FREE! In addition to phone support, you can contact our reps via email or live chat.

Can I upgrade from Standard to Pro E-Commerce if I change my mind after I purchase?

Yes, of course! With a simple one-click upgrade everything can be transferred to your new Pro E-Commerce package-none of your online storefront products will be lost.

Can I build my new e-commerce site while my other Web site is still live?

Yes! When you purchase one of our e-commerce solutions you will get a new IP address to use while you are building your new Web site. When you are ready to begin hosting your new e-commerce Web site with Network Solutions, you simply change your DNS settings to point your existing domain name to your new site.

Can I use my own domain name?

Absolutely! Simply point your domain directly to your new Network Solutions e-commerce Web site. You do not need to use a subdomain or any other temporary domain name placeholder.

How will potential shoppers find my web site?

For customers to find your Web site, it first has to be found by search engines. Our e-commerce solutions are equipped with search-engine-friendly designs to help make this happen. In addition, we give you credit towards buying Google® AdWords to begin your online marketing efforts.

In addition, Network Solutions offers expert search engine marketing services which can greatly increase your online visibility.

Can I use accounting software packages?

Yes! Our e-commerce solutions are fully integrated with QuickBooks® Accounting Software.