iPage: Quick answers to common support questions

Here are some solutions to frequently asked questions that our agents commonly resolve. Our knowledge base articles will help you solve issues and get things done!

• Email issues
• Password issues
• DNS and domain issues
• WebsiteBuilder
• WordPress
• Website error messages
• Hosting
• Database
• FTP

Email issues

• How to fix common POP/IMAP problems in email clients with Network Solutions
  This article is intended to help investigate and troubleshoot common email issues. Email won't load or is having issues with send and receive.
• I can't send emails
  This is your troubleshooting guide if you cannot send emails from either Webmail or Mail Client.
• I can't receive emails
  This article provides basic troubleshooting steps if you're having issues with your incoming emails.
• Common email bouncebacks
  Are you getting a bounceback message? Here is a list of potential bounceback errors and their meanings.
• Email client setup
  Directions for setting up your standard emails, such as POP and IMAP. And links to all popular mail clients for desktop and mobile devices.
• Email management: Email spoofing
  Email spoofing occurs when a spammer or other entity forges email headers so that they appear to come from somewhere or someone other than the actual source. It is often an attempt to trick the recipient into making a damaging statement or releasing sensitive information, such as passwords.
• Email management: How to manage your spam filter
  This article provides a walk-through process on how to enable a spam filter and create a whitelist or blacklist entry in the control panel.
• Email management: How to delete messages
  This article explains how to delete and back up your webmail messages if you already have full mailbox storage.
• DNS management: How to update MX records
  This article shows you how to edit your mail (MX records) to deliver your mail to the correct server and email boxes.
• Email management: How to upgrade mailbox storage
  Need more email storage? This article will help you increase your mailbox size.
• Email management: How to add a forward to a mailbox
  An email forwarding can be created by setting up a new mail forwarding address to its destination or adding it to an existing mailbox. This option can be done by following the steps in this article according to your goals.

Password issues

• How to change your account password
  Can't get logged in or forgot your password? You can change your password after logging in or by triggering a password reset email from the login screen.
• How to troubleshoot account manager login issues
  Got locked out? You can reset your password at any time to access your account.
• How to change an FTP user password
  This article provides a step-by-step process for updating your FTP Password in the control panel.

DNS and domain issues

• How to manage DNS and advanced DNS records in Network Solutions
  DNS records are like an address book for your account. It informs browsers and applications where to find your website files, email, and other related items.
• What is domain propagation?
  If you make changes or transfer your domain, how long will the changes take effect?
• Domain registration: How to renew your domain
  This article shows you how to renew your domains manually, but we encourage you to take advantage of our automated renewal service.
• How to transfer a domain to your account
  Here is the list of essential information to initiate the transfer of your domain to us.
• Need help with domain security?
  Here is an article to guide you in enabling and disabling Domain Privacy + Protection.

WebsiteBuilder

• WebsiteBuilder: Getting started - video
  This is a great video to start creating your website with our easy-to-use WebsiteBuilder Express.
• WebsiteBuilder: Creating a blog - video
  Create your blog with WebsiteBuilder and share your ideas with the world!
• WebsiteBuilder: How to add or edit a logo
  Customize your WebsiteBuilder site by adding your logo.
• WebsiteBuilder: How to set up your store
  Sell products online easily with WebsiteBuilder Express.
• WebsiteBuilder: How to add links and documents
  Add hyperlinks to text, images, and buttons in WebsiteBuilder Express.

WordPress

• How to install a WordPress website
  WordPress is the most popular CMS on the internet, powering almost 30% of all websites.
• How to fix common WordPress issues.
  A troubleshooting article that deals with common WordPress server and connection issues.
• How to manually install WordPress
  This article shows how to install WordPress using FTP manually.
• WordPress: SSL certificates
  This article shows how to ensure that your SSL certificate works with your WordPress site.
• How to update PHP for WordPress
  WordPress uses the PHP coding language, so keeping your PHP version up-to-date is essential. Running the latest PHP version will ensure that your website works faster and stays more secure.
• How to troubleshoot WordPress contact form issues
  This guide will cover what to look for when troubleshooting contact forms.

Website error messages

• 403 - Permissions issues
  If file or folder permissions are incorrect, you may see a 403 error.
• 404 - File not found
  Typically, a URL is incorrect, a typo, or an element is missing from a page.
• 500 - Internal Server Error
  Typically, it's not really a server error but a misconfiguration on your site.
• Clearing a web browser's cache
  Clearing the browser's cache fixes some website issues, like loading or formatting problems. Be sure to restart your browser or device after clearing the cache for changes to take effect.

Hosting

• Web hosting plans
  Our hosting plan gives you everything you need to get online at an unbeatable value. Visit the above link for hosting package details.

Database

• Working with MySQL databases
  This article shows you how to create a MySQL database and how to manage it from phpMyAdmin.
• How to back up and restore a MySQL database
  Here are the steps to back up and restore your MySQL database.

FTP

• Introduction to FTP
  FTP stands for File Transfer Protocol. Computers use FTP when communicating over the internet. FTP allows computers to transfer files to and from each other.
• FTP: How to connect using an FTP client
  FTP clients are the preferred method when using FTP to transfer files. An FTP client is an application that specializes in optimizing your FTP connection. FTP clients need to be downloaded and installed before use. This guide covers a popular FTP client called FileZilla. We recommend FileZilla because it is fast, free, and easy to use.
• FTP: How to create multiple FTP user logins
  The primary FTP user of your hosting account uses the same login credentials as your hosting account. Because of this, we highly recommend that you never share your primary FTP user credentials with a third party, even if they are your webmaster or website designer. You can create unique secondary FTP users with limited access to select website folders.
• FTP: How to change an FTP user password
  This article provides a step-by-step process on how you can update your FTP password in your control panel.
• FTP: How to connect using File Manager
  File Manager is built into your control panel and is helpful for uploading small groups of files. You can also use File Manager to organize and manage your website files.
• FTP: How to connect using Windows Explorer
  Windows Explorer is used to view, open, copy, move, and manage your Windows PC files. When connecting via FTP, Windows Explorer can do the same with your website files.
• What is SFTP?
  This article explains the meaning of SFTP and its difference from FTP. This also covers the process of connecting to SFTP using FileZilla.