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Frequently Asked Questions for Your eWorks! XL® Website

What should I expect during the website design process?
This turnkey website design process is powered by experts who know firsthand how to build a functional and professional website that works hard—and smart—for your small business.
How do I know when my new website is published on the Internet?
When we publish your eWorks! XL website, one of our customer service professionals contacts you by phone to let you know that your website is live on the Internet. At that time, we review the live site with you and discuss any changes you'd like to make to ensure that your site meets the needs of your small business.
Who do I contact when I want to make changes to my website?
Our modifications experts are available to add images, revise copy, or update the contact information on your eWorks! XL website. And we provide this editing and design support to you at no charge for 60 minutes each month. You can contact our modifications team Monday through Friday from 9:00 a.m. to 7:00 p.m. ET:
Who do I contact when I have a question about my online marketing options or the information on my Internet scorecard?
Our customer service professionals want to make sure that your eWorks! XL website is always working hard—and smart—for your small business. When you have a question about your online marketing options or the results of your website activity, you can contact our customer service team Monday through Friday from 8:00 a.m. to 8:00 p.m. ET:
  • By phone at 1-877-557-9693
  • By email at customersupport@web.com
Who do I contact when I need technical support for my website?
Our in-house, U.S.-based technical support experts provide round-the-clock assistance for you and your eWorks! XL website. You can contact our technical support team 24/7:
  • By phone at 1-877-557-9693
  • By email at support@web.com